Find answers to common questions about booking cleaners, payments, cancellations, safety, and using TidyLink.
TidyLink is an online marketplace that connects customers with independent cleaning professionals. Cleaners create their own profiles, set their own rates and availability, and customers can browse and choose the cleaner that works best for them.
Browse available cleaners on TidyLink, review their profiles, services, rates, and availability, and submit a booking request to the cleaner of your choice. Once the cleaner accepts your request, you’ll be able to complete payment and manage your booking through TidyLink.
You can browse TidyLink without an account, but you’ll need to create an account to book a cleaner, communicate about your booking, and manage your services.
Browse cleaner profiles and review their services, rates, and availability. When you find a cleaner who fits your needs, submit a booking request for your preferred service, date, and time. The cleaner can then review and accept your request.
TidyLink cleaners may offer Standard Cleaning, Deep Cleaning, and Move & Turnover Cleaning. Available services vary by cleaner, so review the cleaner’s profile and listing before booking.
What’s included depends on the service and cleaner you select. Each cleaner’s listing provides details about what is included in their service and any available extras. Review the listing carefully before submitting your booking request.
Yes. TidyLink allows customers to contact cleaners through the platform to ask questions about their services before booking.
After your cleaner accepts and confirms your booking request, you’ll be prompted to complete payment. Follow the “Pay Now” option in your booking to securely complete your payment.
TidyLink accepts major credit and debit cards, Apple Pay, Link, bank payments, Klarna, and other payment methods that may be available through Stripe at checkout. Available payment options may vary.
Yes. Payments made through TidyLink are securely processed through Stripe. Your payment is completed through Stripe’s secure checkout.
TidyLink does not directly store your full card details. Payment information is securely handled by Stripe and its supported payment services.
Yes. If you need a different date or time, you can use the “Request a new time” option on your booking. Changes are subject to the cleaner’s availability and TidyLink’s cancellation and rescheduling policies.
Yes. You can cancel an eligible booking through your TidyLink account. Cancellation fees or refund eligibility may depend on how close the cancellation is to the scheduled service. Please review TidyLink’s Cancellation and Refund Policy for complete details.
If your cleaner cancels the booking, you will receive a full refund for any amount paid for the canceled service. You may then book another available cleaner through TidyLink.
If you believe you are eligible for a refund or there is an issue with your cleaning, contact TidyLink at [email protected] with your booking details and a description of the issue. Refund requests are reviewed according to TidyLink’s Cancellation and Refund Policy.
TidyLink requires cleaners to complete TidyLink’s verification and screening requirements before they are approved to offer services on the platform. Any applicable background-check status or verification information will be reflected according to TidyLink’s current screening process.
If you experience an issue with a cleaner or cleaning service, contact TidyLink at [email protected] with your booking details and a description of what happened. For urgent safety concerns or emergencies, contact the appropriate local emergency services first.
Keep booking-related communication and payments through TidyLink whenever possible. Review cleaner profiles and service details before booking, and never send payment directly to a cleaner outside of TidyLink for a service booked through the platform.
TidyLink charges cleaners 0% commission on their cleaning services. You set your own rates and keep 100% of your service price, minus standard Stripe payment processing fees of 2.9% + $0.30 per transaction.
There are no monthly subscriptions, listing fees, or additional TidyLink commissions for cleaners. Customers pay a separate 11% service fee when booking through TidyLink.
Payments are securely processed through Stripe. Cleaners must connect an eligible Stripe account to receive payouts.
Once a booking is completed and payment is processed, cleaners receive their service earnings minus Stripe's standard payment processing fee of 2.9% + $0.30 per transaction.
Payout timing depends on Stripe's processing schedule, account status, and payout settings.
Absolutely! As an independent cleaner on TidyLink, you have full control over your services, pricing, availability, and service areas.
You decide what to charge, where to work, and when to accept bookings. TidyLink does not set your cleaning rates or require a minimum number of bookings.
No! Joining TidyLink is free for independent cleaners and cleaning businesses.
There are no monthly subscriptions or listing fees. TidyLink also covers the cost of the required background check.
You only pay standard Stripe payment processing fees when you receive payments for completed bookings.
No. Cleaners who offer services through TidyLink are independent service providers and are not employees of TidyLink. Cleaners control how they provide their services, including their rates, availability, and the services they choose to offer.